● Images: To attract customers' attention, upload an image of your goods with a description as an image file.
● Sheets in Excel: Employees, stakeholders, and colleagues may access company data via Excel attachments.
● Graphics: To attract and engage people with your product or service, provide visual assets.
● PDF’s: The most secure file format for sharing your company profiles with tens of thousands of consumers is PDF.
Business Initiated Notification
Can be sent only to opt-in customer
Has to be pre-approved by WhatsApp
Can be used to send important alerts
Enriched with WhatsApp existing features
Keep customers informed anytime, anywhere real-time
Send updates, service reminders and other services messages
Can not be used for sending promotional messages
Can initiate anytime
Enables support teams to respond instantly to customer queries
Respond with automated replies or personalize conversation
Share rich media for quicker resolutions
Messaging session starts when a user sends your application a message, and lasts for 24 hours from the most recently received message